1. Overview

Gentry Concepts supplies cabinetry primarily for multifamily, commercial, and government projects. Because our products are custom-configured for specific projects and ship in volume, we operate a structured replacement and warranty program rather than open consumer- style returns.

2. Damage on Arrival

Visible freight damage must be noted on the bill of lading (BOL) at the time of delivery, before the driver leaves. Concealed damage must be reported within 5 business days of receipt with photo documentation.

Approved damage claims are remedied via like-for-like replacement at no charge to the customer. Replacement freight is covered by Gentry Concepts when damage was the result of manufacturing or freight handling.

3. Manufacturing Warranty

Our cabinetry is warranted against defects in materials and workmanship for five (5) years from the date of delivery, under normal commercial / multifamily use, when installed in accordance with industry standards and our installation guidelines.

This warranty covers:

• Cabinet box construction and joinery
• Door and drawer alignment defects
• Manufacturer-applied finish defects
• Hardware mechanical failure under normal use

4. What Is Not Covered

• Damage caused by improper installation, modification, or misuse
• Damage from water, moisture, fire, or other casualty events
• Normal wear, fading, or color variation due to environmental conditions
• Cosmetic variation typical of natural materials and stained finishes
• Damage from cleaning agents, solvents, or extreme heat
• Cabinets installed outdoors or in non-residential / non-commercial environments not intended for indoor cabinetry

5. Filing a Claim

To file a damage or warranty claim, email support@gentryconcepts.com with:

• Your project name and order / PO number
• SKU(s) affected and quantity
• Photos clearly showing the issue
• Date of receipt and a brief description of the issue

We acknowledge claims within 1 business day and aim to issue a resolution decision within 5 business days.

6. Return Authorization

Returns of stocked, undamaged product require a written Return Authorization (RMA) issued by our team. Approved returns may be subject to a restocking fee of up to 25% plus return freight. Custom-spec or made-to-order product is non-returnable unless defective.

7. Remedies

The exclusive remedy under this policy is repair, replacement, or credit at Gentry Concepts' option. We are not liable for incidental, consequential, or installation labor costs unless expressly agreed in writing as part of a project contract.

8. Contact

Email support@gentryconcepts.com or call 850-604-4705.